FAQS & SHIPPING
WHEN WILL MY ITEMS BE DELIVERED?
- Order processing and dispatch is within 24 hours.
- Estimated Delivery takes approximately 4-14 days after processing.
- If your purchase consists of more than one item, you may receive multiple parcels.
- For International customers not in Australia, your order takes approximately 2-5 business days to be processed. Delivery then takes approximately 5-40 days depending on where you are located.
In light of COVID-19, orders may incur unexpected Shipping Delays. We can not guarantee delivery time frames for orders.
Please note: We do not collect taxes for overseas purchases outside of Australia. The purchaser is liable to pay for any tax or fees for the parcel to be released from customs.
WILL I BE ABLE TO TRACK MY ORDER?
Once you have received your tracking number, you can then track your order on our website via the Track My Order tab on our home page.
Once your order has been processed, you will receive your tracking number to the email address that is provided when you placed your order. Orders are shipped in standard post by our overseas supplier and they do not have an express post option.
If you have any questions while waiting for your parcel, please do not hesitate to contact us by email at email@example.com and we will do our very best to assist you.
WHAT HAPPENS IF AN ITEM IS MISSING FROM MY ORDER?
Firstly, please ensure the item isn’t lost amongst any other item or stuck to the inside of the parcel. Smaller items such as accessories are usually placed amongst other items.
Secondly, the missing item is likely to be delivered in a separate parcel. Our suppliers like to get your items out to you as soon as possible therefore may send items separately.
Please don’t stress – just get in touch with our customer service team via email firstname.lastname@example.org and we will help you.
I RECEIVED THE WRONG ITEM
Our customer service team will be able to help get this mix up fixed! Just get in touch with us via our email email@example.com so we can assist.
I DIDN’T RECEIVE AN ORDER OR SHIPPING CONFIRMATION
Please ensure you have checked both your junk and spam folders in case the automatic email has been sent there. You can mark us as NOT JUNK so that you won’t miss an email from us in the future. Still no luck finding this one? Not to worry, just send us an email at firstname.lastname@example.org so we can help.
WHAT DO I DO IF MY PARCEL DOES NOT ARRIVE OR IS LOST IN TRANSIT?
Once your parcel has left our supplier's warehouse it is then the property of the courier company chosen by our supplier. We are not legally responsible for lost or damaged goods. However, if your parcel does not reach you within our delivery time, our customer service team will make their best efforts to locate your parcel for you and, if appropriate, refund or resend your order.
If you have any issues with the delivery of your parcel please contact us by email email@example.com
CAN I MAKE CHANGES/CANCEL AN ORDER ONCE IT’S PLACED?
Please ensure you pay close attention when placing an order as once it is placed we are unable to make any alterations to that order including cancellation.
MY ITEM IS FAULTY, WHAT DO I DO?
First of all, we are so sorry! Not to worry though, please get in touch with us within 24 hours via email firstname.lastname@example.org and our customer service team will be able to help get this sorted for you right away.
DO I HAVE TO CONTACT YOU BEFORE I MAKE A RETURN?
Yes, please contact us at email@example.com prior to sending any return back to us.
CAN I RETURN SALE ITEMS?
We are unable to accept any returns on clearance/sales or discounted items.
HOW DO I KNOW WHAT SIZE TO CHOOSE?
Due to us sourcing our products from many different suppliers, our sizes may vary slightly as each brand is different. The sizing is to be used as a guide only and may differ depending on the size or weight of your baby for their age. We always recommend ordering a slightly larger size for growth, particularly if your baby is larger for their age.
For example A size 0-6 Months in one brand may be a larger fit than another brand and so on with other sizes.
We aim to provide a size chart, material and size fit on each product description.
WEAR AND TEAR
If you damage a garment after wearing it e.g a button falls off or the zip breaks because of ‘wear and tear‘ we cannot accept these garments back for a return or exchange.
WHAT PAYMENT OPTIONS ARE AVAILABLE FOR MY PURCHASES?
We accept payment by VISA, Mastercard, American Express, Paypal or Afterpay.
CAN WE ASSIST YOU IN SOME OTHER WAY?
At TinyBodz we are always working to improve your shopping experience and provide you with the latest fashion and quality clothing at affordable prices. We love to hear feedback and your ideas on how we can make shopping with us an easier, more fun and streamlined experience.
Email us firstname.lastname@example.org
International taxes: Please note: We do not collect taxes for overseas purchases outside of Australia. The purchaser is liable to pay for any tax or fees for the parcel to be released from customs.